Contact Us Find Us BSB: 645 646
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Scam alert: Auswide Bank will never call, text, or email asking for your full password, PIN, or one-time passcode (OTP). If someone does, hang up immediately and call us on 1300 138 831.

Security topics

Protecting you and your money

Learn how to recognise scams, keep your accounts secure, and what to do if something goes wrong.

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How we protect you

Multi-factor authentication, 256-bit encryption, real-time transaction monitoring, and a dedicated fraud team watching 24/7.

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Phishing & email scams

Learn to spot fake emails impersonating Auswide Bank. We'll never ask for your password or personal details via email.

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SMS & phone scams

Scammers are increasingly sophisticated. Know the red flags: urgency, requests for OTPs, and unusual payment requests.

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Payment & transfer fraud

How to verify payees, what to do if you've sent money to a scammer, and how to dispute unauthorised transactions.

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Account security tips

Use strong, unique passwords. Enable biometric login. Review your account alerts regularly. Keep your contact details current.

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Report an incident

Think you've been scammed? Contact our fraud team immediately on 1800 138 831 — available 24/7.

Quick reminders

Golden rules for safe banking

Never share your OTP Verify links before clicking Enable transaction alerts Use a unique password Enable biometric login Report suspicious activity fast Lock your card if lost Keep your app updated
Bank-grade protection

Multiple layers of security working for you 24/7

We combine technology and human expertise to monitor, detect, and respond to threats before they can affect your account.

  • 256-bit TLS encryption on all data in transit
  • Multi-factor authentication on every login
  • Real-time transaction fraud scoring
  • Dedicated 24/7 security operations centre
  • Instant card freeze via app or phone
  • Automatic suspicious activity alerts via SMS
Report a security concern
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Your accounts are monitored around the clock for unusual activity.

256-bit encryption MFA enabled 24/7 monitoring

Something not right? Contact us immediately.

Our fraud team is available around the clock to help you secure your account and investigate suspicious activity.

1300 138 831
BSB 645 646